Feeksy ← Back to feeksy.com

Privacy Policy

Last updated: April 23, 2026

This Privacy Policy describes how Feeksy ("Feeksy," "we," "us," or "our") collects, uses, and shares personal information when you install or use the Feeksy application (the "App") through Shopify, visit feeksy.com, or otherwise interact with us.

1. Who this policy applies to

Feeksy is a business-to-business application installed by Shopify merchants. This policy applies to:

  • Merchants who install and use the App;
  • Staff users invited to a merchant's Feeksy account;
  • End customers of merchants whose information is processed by the App in connection with jobs, invoices, or service work; and
  • Visitors to feeksy.com.

When Feeksy processes personal information about a merchant's end customers, we act as a data processor on behalf of that merchant, who is the data controller.

2. Information we collect

2.1 Information merchants provide

  • Account and billing details (name, email, business name, billing address);
  • Staff and technician profiles (name, email, role, phone);
  • Job, invoice, location, and scheduling data you create in the App.

2.2 Information received from Shopify

When you install the App, Shopify shares data with us subject to the scopes you approve. This may include store details, products, customers, orders, fulfillments, and locations.

2.3 Information collected automatically

  • Device and browser data (IP address, browser type, operating system);
  • Usage data (pages visited, actions taken, timestamps);
  • Cookies and similar technologies (see Section 7).

3. How we use information

We use personal information to:

  • Provide, operate, and maintain the App;
  • Sync data with your Shopify store;
  • Authenticate users and protect against fraud and abuse;
  • Send service, security, and administrative communications;
  • Improve the App, debug issues, and develop new features;
  • Comply with legal obligations.

We do not sell personal information, and we do not use merchant data to train general-purpose machine learning models.

4. Sharing and disclosure

We share personal information only as necessary:

  • Sub-processors: cloud hosting (AWS), database and queue providers, email delivery, error monitoring (Sentry), and analytics. A current list is available on request.
  • Shopify: to synchronize the data required for the App to function.
  • Legal and safety: when required by law, regulation, legal process, or to protect rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

5. Data retention

We retain personal information for as long as your Feeksy account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. On uninstall, we delete or anonymize merchant data within 90 days unless a longer retention period is required by law.

6. Security

We use industry-standard safeguards including encryption in transit (TLS) and at rest (AES-256-GCM for sensitive fields), access controls, audit logging, and regular backups. No method of transmission or storage is 100% secure; we work to mitigate risk but cannot guarantee absolute security.

7. Cookies

feeksy.com uses a small number of cookies for session management, security (CSRF protection), and basic analytics. You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, and to object to certain uses. To exercise these rights, contact us at privacy@feeksy.com. End customers of a merchant should direct requests to that merchant; we will assist the merchant in fulfilling them.

9. International transfers

Feeksy is operated from the United States and uses service providers that may process data in other jurisdictions. Where required, we rely on Standard Contractual Clauses or equivalent mechanisms for cross-border transfers.

10. Children

Feeksy is not directed to children under 16 and we do not knowingly collect personal information from them.

11. Changes to this policy

We may update this policy from time to time. Material changes will be announced through the App or by email. The "Last updated" date at the top of this page reflects the current version.

12. Contact

Questions or requests about this policy: privacy@feeksy.com.

← Back to feeksy.com